After our guests leave, we send them the following feedback form to complete:

Le Gaillon Feedback Form

We are very keen to ensure that we provide the best possible facilities for our guests, so I would be very grateful if you could spare me a few moments to complete our feedback form below so that we can monitor how effective we are at fulfilling that aim. Please answer as honestly as possible without fear of causing offence – it is very important that we should know about any shortcomings in the accommodation so that we can take steps to improve our service. Thank you for your assistance.

If the answer to any of the questions below is no, could you please provide a little more information.

Thank you for taking the time to respond – your opinion matters to us.

1) Was the house clean and tidy on your arrival?
2) Would you say that our website and brochure were a fair representation of Le Gaillon?
3) Was our information pack comprehensive enough to enable you to find out everything you needed to know?
4) Were there any missing kitchen (or other)utensils which you think we should have provided?
5) If you could change anything about the house, what would it be?
6) Do you have any other comments?

These are some of the (uneditted) responses we have received so far…


Received June 2010:

1) Was the house clean and tidy on your arrival?
YES
2) Would you say that our website was a fair representation of Le Gaillon?
YES
3) Was our information pack comprehensive enough to enable you to find out everything you needed to know?
INFO PACK WAS BRILLIANT – VERY USEFUL.
4) Were there any missing kitchen (or other) utensils which you think we should have provided?
I THINK THE KITCHEN WAS VERY WELL STOCKED WITH UTENSILS – WHICH IS IMPORTANT IN FRANCE IF YOU LIKE FOOD. i ESPECIALLY LIKED THE COOKBOOKS.
5) If you could change anything about the house, what would it be?
I WOULD CHANGE THINGS ABOUT MY OWN HOUSE FIRST!- BUT IF I HAD TO SAY SOMETHING – IT WOULD BE FOR AN UPSTAIRS BATHROOM AS I DID OCCASSIONALLY DISTURB THE CHILDREN WHEN I WENT UP / DOWN THE STAIRS.
6) Comments.
ONE FURTHER IDEA COULD BE TO HAVE A PAGE OF SUGGESTED THINGS TO DO IN CASE OF WET WEATHER. AS I MENTIONED BEFORE THE INFO BOOK WAS AMAZINGLY USEFUL – BUT IF I WAS TO SEARCH FOR A ‘COMMENT’.

Received 16th October 2006:
1. Was the house clean and tidy on your arrival?
Yes – although the shower enclosure could have been a bit cleaner – it wasn’t dirty as such but rather dull as though it had not been rinsed properly. Otherwise excellent2. Would you say that our website and brochure were a fair representation of
Le Gaillon?
Yes – although the number of steps/changes of level took us a little by surprise and wouldn’t have been suitable for my father, for example, who finds steps diffficult to negotiate – the bathroom would have been particularly difficult, especially during the night.3. Was our information pack comprehensive enough to enable you to find out
everything you needed to know?
Fantastic – really useful4. Were there any missing kitchen (or other) utensils which you think we
should have provided?
The only thing we needed that wasn’t provided was a coffee grinder – but that was because we messed up and bought beans rather than percolator coffee!! The other thing that there wasn’t really enough of was storage space for the food/drink that we bought – it didn’t really matter because there was plenty of work surface, but it did make the place look untidy.5. If you could change anything about the house, what would it be?
A second bathroom would be great – preferably with a bath, as after a hard days walking/cycling soaking in a hot tub would be brilliant. I would also have a higher light level in the lounge – I usually spend the evenings on holiday doing cross-stitch and it wasn’t really bright enough with just the table lights, but overall we though Le Gaillon was beautiful. Never having had experience of open fires we found the prospect rather daunting – some basic instructions would be useful – plus an axe for making the firewood into kindling. Luckily it wasn’t cold enough to need them6. Do you have any other comments?
We had a fabulous holiday – though we forgot to complete the visitors’ book to say so! WIll definately reccomend it to our friends/family. The comments above are minor only – we will happily make a return trip when our holiday plans allow.


Received 20th September 2006:
Many thanks for your email and cheque received today on our return from Canada.  In response to your questionnaire:-
1. Yes the house was very clean and tidy – thank you.
2. Website and brochure very good.
3. Information pack excellent. We did fathom out the cooker fairly quickly but it might help if there was some instruction about that. Also the fridge was dripping when we arived as it had been turned off and the ice had melted.
4. Being English we do quite like a teapot because it uses less teabags than individual bags in every mug!
5. With 4 adults and 2 children it was quite restricting only to have one bathroom. Would it be possible to install another toilet and shower in the space upstairs? Also with 2 small children it is handy to have a bath  – we used the paddling pool which just sufficed.
We had a lovely week and enjoyed your home. Thank you very much. Our response:
Thanks for your feedback which was very helpful. I will make sure we provide more info about the cooker. Sorry that the fridge was dripping – we always turn it off when people leave so that it can be defrosted and cleaned, but the cleaner is supposed to put a small bowl under the drainage hole, I guess she forgot this time. 😦Sorry about absence of teapot, we did have one but it got broken and has not yet been replaced, I will get on to this asap!I understand about the bathroom. I too would like to install a second one, but it is difficult to see how we could do this without losing some of the charm and openness of the upstairs area. Therefore we made the decision that we would not do so, but would ensure that all prospective renters, particularly those with young children, are fully aware that there is only one shower and toilet for the whole house (and this is why we limit number of people staying). I’m glad that despite the above you had a good time, and I hope we may be able to welcome you back again in the future.


Received 10th September 2006:
1. Yes
2. Yes
3. Yes
4. Teapot
5. No


Received 22nd August 2006:
Thanks for the message.  We did have a lovely time at Le Gaillon.  Sorry we did not complete the Guestbook but we intended to do that on the final morning and just ran out of time!I will answer your questions as well as I can!1) Was the house clean and tidy on your arrival?
We didn’t feel that the house was ‘spotless’ when we arrived (sorry) but there was a lot of dust and thick cobwebs around. The downstairs bedroom was the worst for this.  I realise this is probably inevitable.  The kitchen worktops were quite grimy too as were the drinking glasses. 2) Would you say that our website and brochure were a fair representation of Le Gaillon?   We think that your website and brochure are very fair representations of Le Gaillon and we were not in any way disappointed. 3) Was our information pack comprehensive enough to enable you to find out everything you needed to know?
The information pack was excellent and very informative.  Not sure that it could be improved upon! The address or location of the nearest hospital could be useful in case of mishaps.4) Were there any missing kitchen (or other)utensils which you think we should have provided?
The house was well-equipped; the only item I would have found useful but could not find was a garlic press. Fly screens on the downstairs windows would have been wonderful as the flies were a real nuisance and we felt we didn’t want to open the windows during the day.5) If you could change anything about the house, what would it be?
If we could have changed anything about the house it would have been to have an upstairs bathroom!  The bedroom arrangement was not ideal for us given the ages of our children, but you absolutely made us aware of that before we made the booking and we were happy to go ahead.  A stairgate at the top of the stairs would have made me feel happier about leaving the children to play upstairs (they loved the dolls’ house!) but I appreciate this would not be appropriate for every guest.

6) Do you have any other comments?
We really appreciated all the extra items you have equipped the house with – maps and books and toys.  Thomas thoroughly enjoyed the picture quiz!

Le Gaillon is a lovely, comfortable place to stay and the location is wonderfully peaceful.  Thank you.

Our Response:

Thank you for being so open and honest in your feedback. I’m sorry to hear that the house was not spotless on your arrival – there is no excuse for this and I shall be taking the matter up with our cleaner. Until now we have usually had positive comments about the cleanliness of the house – I can only presume that the house was not left in a particularly tidy state by the previous occupants and she had to cut corners in order to complete the cleaning between rentals. Nevertheless, for next season I am going to consider increasing the number of hours spent cleaning between rentals by engaging a second cleaner, thereby doubling the amount of time being spent on each clean.Thanks for pointing out about including details of nearest hospital – I hadn’t thought of this, and I agree that it would be very useful – I will get this information updated asap. Funnily enough, another person recently made a comment about the lack of a garlic press, and I bought one whilst I was out there just last week! Next year I will also fit flyscreens on the downstairs windows, similar to the ones we already have upstairs.Unfortunately due to the layout at the top of the stairs it is impossible to fit a stairgate (we have already looked into this) so unfortunately there is nothing I can do about this, but I will make a point of ensuring that future guests with small children are aware that there is no stairgate.Thanks again for your useful comments – they certainly have given me some good pointers and food for thought!

And their reply…
Thank you for replying to my feedback – I hope my comments didn’t upset you in any way.  I found it a difficult message to send as I felt bad writing anything negative about Le Gaillon – but you did seem keen to know!  It is clear that you really care about making sure your guests have a good holiday.  Le Gaillon felt like a ‘home from home’ and we really hope that we can return sometime.


Received 1st August 2006:
1. Was the house clean and tidy on your arrival?
yes
2. Would you say that our website and brochure were a fair representation of Le Gaillon?
yes
3. Was our information pack comprehensive enough to enable you to find out everything you needed to know?
yes – except we didn’t find the freezer for 2 days!!
4. Were there any missing kitchen (or other)utensils which you think we should have provided?
garlic press would have been handy but apart from that everything was great.
5. If you could change anything about the house, what would it be?
The lawn felt a bit holey at times and if you’re running around, there is potential for a twisted ankle
6. Do you have any other comments?
Great place – we don’t normally go back to places (so much to see and do!) but we would consider going back to this one.Our Response:
Thanks for your feedback – very useful! We went out to the house last week and I have now updated the info pack to advise people of the existence of the freezer in the outbuilding and bought a garlic press as per your suggestion. Can’t do much about the uneven grass though, as that is caused by moles and voles and I’m not too keen on anihilating them all! 😉 Hope to be able to welcome you back soon.


Received 4th May 2004:
We had a great time and as you say had been very lucky with the weather. There will be a good chance we will be back in the future. I have filled in the feed back form and thanks for all your help with the cow incident J
1. Was the house clean and tidy on your arrival?Yes
2. Would you say that our website and brochure were a fair representation of Le Gaillon?
Yes
3. Was our information pack comprehensive enough to enable you to find out everything you needed to know?
Yes
4. Were there any missing kitchen (or other) utensils which you think we should have provided?
No
5. If you could change anything about the house, what would it be?
No
6. Do you have any other comments?


Received 16th March 2004:
1. Was the house clean and tidy on your arrival?
YES – though being obsessively tidy myself I wiped fingerprints from the fronts of the cupboards.
2. Would you say that our website and brochure were a fair representation of Le Gaillon?
YES
3. Was our information pack comprehensive enough to enable you to find out everything you needed to know?
YES – though in our haste to lay the table we, too, were looking for cutlery BEFORE we read the book. Our fault entirely.
4. Were there any missing kitchen (or other) utensils which you think we should have provided?
I appreciated very much the newness of the cutlery, crockery, saucepans etc. I am just being constructive, not critical when I admit that again I’m being a bit anal, but some table mats OR a cheap tablecloth would have been nice, and a large platter or tray for when we buy fruits de mer from Dieppe. Also thanks for having a salad spinner. I don’t think it’s on the inventory, but it’s one of the first things I look for, even though Delia doesn’t approve.
5. If you could change anything about the house, what would it be?
NO
6. Do you have any other comments?
I think I’ve said more than enough. I’m sorry if I sound hypercritical … we had a lovely time, and I’d love to see it in the warm weather.Our Response:
We do have a number of large platters, but they are in the cupboard in the living room, not in the kitchen, and guests unfortunately were not aware of their existence. We have since made sure that there is a note advising people where to find them, and we have also bought some nice tablemats for the dining room.

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